Digital Product and Refund Policy

1. Digital products

All SUCOHub products are digital downloads. No physical items are shipped. Purchases are processed securely through Stripe. After a successful payment, access to your files is provided through SUCOHub.

2. Before you buy

Please review the product description, file format and what's included before purchasing. Ensure you have the software required to open and use the files (for example, a PDF reader or spreadsheet application).

3. Refunds

Because digital products can be downloaded immediately and cannot be "returned", refunds are considered on a case-by-case basis in accordance with Australian Consumer Law. If you experience a genuine issue — such as being unable to access or download your file, or receiving a damaged file — please contact us at hello@sucohub.com with details of the issue and we will do our best to help.

4. Download issues

If you have trouble downloading a product, please contact us with your order details and we will assist you in accessing your purchase.

5. Payments

All payments are processed through Stripe. SUCOHub does not store your card details. Stripe's terms and security standards apply to the payment process.

6. Contact

For any questions about this policy, please contact hello@sucohub.com.