Digital Product and Refund Policy
Last updated: 31 July 2026
This policy explains what to expect when purchasing and downloading SUCOHub digital products.
1. Digital products
All SUCOHub products are digital downloads. No physical items are shipped. Purchases are processed securely through Stripe. After a successful payment, access to your files is provided through SUCOHub.
2. Before you buy
Please review the product description, file format and what's included before purchasing. Ensure you have the software required to open and use the files (for example, a PDF reader or spreadsheet application).
3. Refunds
Because digital products can be downloaded immediately and cannot be "returned", refunds are considered on a case-by-case basis in accordance with Australian Consumer Law. If you experience a genuine issue — such as being unable to access or download your file, or receiving a damaged file — please contact us at hello@sucohub.com with details of the issue and we will do our best to help.
4. Download issues
If you have trouble downloading a product, please contact us with your order details and we will assist you in accessing your purchase.
5. Payments
All payments are processed through Stripe. SUCOHub does not store your card details. Stripe's terms and security standards apply to the payment process.
6. Contact
For any questions about this policy, please contact hello@sucohub.com.